How To: Troubleshoot Mozilla Firefox (Android Phone)

Please follow the instructions below to check the settings in your web browser to address the ad block message being displayed on a Publisher's website.

STEP-BY-STEP DETAILED TEXT INSTRUCTIONS

Please do the following to troubleshoot FIREFOX (Android Phone)...

  1. First, please do one of the following...
    1. Click "" in the top right and then click "⚙️ Settings" at the bottom of the drop-down list.
    1. Scroll down to 'Privacy and security' section and then click "Enhanced Tracking Protection". Make sure this is set to Standard and NOT Strict or Custom.
    2. Click the back arrow to get back to the main Settings page.
    3. Scroll down to 'Advanced' and click "Add-ons"
      1. Take a screenshot of everything listed under "Enabled" and "Disabled" sections. This may require multiple images to ensure a full view of the additional elements that may be impacting your browser settings to cause the ad block message to appear. You will need to paste these screenshots as a reply to the email thread you have going with our support team for them to look at this list and determine if any of the Extension programs being used could be causing the ad block message to appear.
  1. Lastly, once the above has been done, please return to the tab with the website open and refresh the site by clicking the (
    ) icon to the left of the URL bar or open a new window and go to the site where you previously saw the ad block message...

    Are you still getting the ad block pop-up message?
    • If you do NOT see the message any longer...
      • Congratulations! You have fixed it. Give yourself a pat on the back.
      • If, yes, you do still see the ad block message...
        Apologies. Something is still going wrong, and we will need to troubleshoot this further on a web call where we have you share your screen, and we will work through the issue together in real-time. To schedule a troubleshooting call, please CLICK HERE

STEP-BY-STEP VIDEO WALKTHROUGH

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