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How To: Troubleshoot Microsoft Edge (Phone)

Please follow the instructions below to check the settings in your Edge web browser on your phone to address the ad block message being displayed on a Publisher's website.

STEP-BY-STEP DETAILED TEXT INSTRUCTIONS

Please do the following to troubleshoot EDGE (Phone)...

  1. First, please do one of the following...
    • Click the three stacked lines"" icon in the bottom right corner of the page (and then click '⚙️ Settings' on the end of the first row. to open a list of Settings options.
    • Now, locate and then click "Privacy and Security". (this has a lock icon at the beginning of it)
    • Next, in the "Security" section, click "Tracking prevention" to go open a deeper menu option.
      • https://wikipedia.org/
      • https://www.wikipedia.org/
      • http://wikipedia.org/
      • http://wikipedia.org/Next, click "Exceptions" and then "Add a Site". Now type in each of the following... (example = wikipedia.org)
      • NOTE: doing this lets you identify the site as a trusted online publisher that you WANT to support
  2. Next, please return to the original website that you saw the engagement message on, then refresh the page multiple times. Do you still set it? 
    1. No? Awesome!
    2. Yes? Clear your web browser's cache & restart the device.
    3. Go back to the page website and check again, do you still see the engagment message?
        1. No? Awesome!
        2. Yes? OK, it might not just the web browser. Let's check your web extensions next by having you do the following...
          • Click the three stacked lines"" icon in the bottom right corner of the page again, but then click the "<PuzzleIcon> Extensions" in the bottom row, 3rd from left slot to open a list of all installed Extensions, installed & operating will be colored, grayed out may be togged off or have further steps that need to happen before they can be used properly. Please send a screenshot of this full list,as well as the menu that you see when you open each colored icon.
          • You will need to paste these ALL of those screenshots as an email to visitorsupport@getadmiral.com or send a Loom Video Link (they have a great free offer level) for our support team to assit you further in helping in identify if there is a an active Web Browser Extension that may be causing you to see the engagement message.